MAKING COMMUNICATIONS AND COLLABORATION SEAMLESS FOR BUSINESSES WORLDWIDE
Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications.
With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.
With MiVoice Business, your business has everything it needs in an on-site unified communications and business phone system.
MiVoice Business is a business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications.
Platform For Success
MiVoice Business is designed to meet the needs of businesses from 5 to 130,000 users, in a single site or a multi-site network that spans the globe.
Enhance Customer Experiences
MiContact Center Business nurtures profitable customer relationships by phone, chat and email.
Comprehensive Desktop Suite
The suite includes desktop phones, attendant consoles, softphones and accessories.
With broad support for industry standards, a wide range of gateways, and a broad ecosystem of third-party integrations and solutions plus partners, you can achieve rich collaboration with anyone, anywhere and embed collaboration in your line-of business applications.
Fully Integrated Uc Suite
From secure teleworking to simplified teamwork solutions, our integrated UC suite has you covered.
Whether you need a communications solution that supports digital handsets that can re-use existing wiring, or one that provides your business with access to the latest in IP phones and productivity enhancing applications, or even one that provides mobility solutions to support your employees on the go, the MiVoice Office is the answer.
Unified Communications and Collaboration applications, operator workstations and call centers are pre-installed and can be activated at any time, as required.
Ideal Solution For Hospitality And Healthcare Sectors
MiVoice Office meets even the toughest requirements and, thanks to specifically developed applications, is used successfully in countless projects in the hospitality and healthcare sectors, as well as in sectors with strict security requirements.MiVoice Office meets even the toughest requirements and, thanks to specifically developed applications, is used successfully in countless projects in the hospitality and healthcare sectors, as well as in sectors with strict security requirements.
Modern Future-Proof Virtualised
What’s more, the market is currently seeing a trend toward virtualization and cloud-based communication. MiVoice Office 400 is ideal for customers wanting to pursue this route and increase the system as business increases.
Integrate seamlessly with existing CRM and ERP systems using our REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.
More than 99% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.
Satisfaction is our priority.
To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:
- We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
- We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
- We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.